Frequently Asked Questions

1.     How much time does it take for an order to arrive?

Usually it takes 4-5 business days in all major cities of India, for Tier II/Tier III towns it takes 4-6 business days, for rest of the India it may takes 5-10 business days.

International shipment may take 10-15 days.

2.     My order has failed but my money has been debited from my account. Now what should I do?

Please e-mail us on support@aarnascreation.com with your purchased order number. We will immediately process the order so that you get your product as soon as possible.

3.     How can I Track my order status?

You will receive the email notification. Also you may visit order history page to see your order status.

4.      Do you accept returns?

Yes, only in case of any damage due to the shipment. Please e-mail us on support@aarnascreation.com with your purchased order numberand the reason for returns, we can consider all such request if received within 7 days from the date of the delivery)

5.     I have paid via cash on delivery, how will I get refund?

Currently we don’t have cash on delivery option to make the payment.

6.     I have paid via net banking/debit/credit card, how will I get refund?

We shall be refunding money back into the same account via which you had paid for your purchase.

7.     How will my order be delivered to me?

Your order would be delivered through reputed courier companies at your doorstep.

8.     How will I know if an order is placed successfully?

Once your order is successfully placed, you will receive a confirmation over email. This email will have all the details related to your order.

9.     I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?

•          Please check your bank/credit card account to first ensure if your account has been debited.

•          If your account has been debited after a payment failure, banks normally roll it back within 7 business days.

The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please check with your bank for more details

10. Do you take orders over phone?

Yes, we do take orders over phone.

11.  What payment methods do you accept?

We accept payments via Visa, MasterCard or Net banking.

12.  Do you ship internationally?

Yes.

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