Cancellation, Refund and Return Policy

  • All the payments are subject to bank charges and order cancellation request made on the same day of order provided if such order is not shipped can be refunded only after deducting bank charges.
  •  If the product is damaged in transit, then it has to be brought to our notice immediately or within 24 hours of receiving it with proof of clear photograph showing the damage. Please e-mail us on support@aarnascreation.com with your purchased order numberand the reason for returns, In that case, the product has to be sent back to us and after examining the product, we can send you a replacement product.
  • If customers feel that the product is not as per description, then it has to be brought to our notice within 12 hours of receiving it with a proof of clear photograph. Please e-mail us on support@aarnascreation.com with your purchased order number. If the claims are genuine, we shall then ask to send back the product and the return product has to reach us within 5 working days. We shall examine it and according to the facts of the case we can process refund. If we have sent the wrong product or if the product is proved that it’s not as per description then we can process full refund within 21 days after the product reaches us. The above return clause applies only if the product shipped is not as shown in picture or description. But if the product is as shown in description and picture then the next clause applies. Even after all the Shipping charges paid by customers are not refundable once the products are shipped.
  • Please Refer the Terms and condition. But customers who have unique request are always free to contact us at support@aarnascreation.com. We will try to offer best possible solutions based on the circumstances.
  • Most of the Imitation Jewelry displayed in the site are suited for the purpose it is meant to be. If maintained properly as per instructions supplied along with the product, the Jewelry can be used for a very long time. Some may intend to use our jewelry occasionally during parties, some may use it daily and some may never use it or others may need it only for one function. We do not provide Jewelry on rent and since we only sell it, its not possible for us to exchange the used product, we can process refund only under certain circumstances provided in our policy.
  • If the product is not as per description or not as shown in picture, then it has to be brought to our notice within 24 hours of receiving it, Please e-mail us on support@aarnascreation.com with your purchased order number. Product received without our tags are not eligible for refund. We shall examine it and according to the facts of the case we can process refund. If we have sent the wrong product or if the product is proved that it’s not as per description then we can process full refund within 21 days after the product reaches us. The above return clause applies only if the product shipped is not as shown in picture or description.

Shipping charges paid by customers are not refundable once the products are shipped.

X